We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and send the product back to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items must have all labels/stickers attached, if the labels/stickers are removed or tampered with you can no longer return the item/items. Shipping costs are not refundable.
To start a return, please use our RETURN CENTER. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bambosheinfo@gmail.com.
If you bought the item on a different platform than on our website kindly send the slippers to us:
Address: 84 Corrie Avenue FK5 4UY Stenhousemuir Scotland
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like socks, gift boxes.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund request will be processed within 10 - 15 working days after approval to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.